Applied strategically, the design competency can help enterprises tackle holistically the complex challenges they are facing in transforming their relationships to people. The framework portrayed in this book describes a set of 20 aspects together with 24 approaches to design work and illustrated in 9 case studies, helping practitioners to navigate a space of intermingled concerns.
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Anatomy: Actors, Touchpoints, Services, Content
Frames: Business, People, Function, Structure
Design Space: Communication, Information, Interaction, Organization, Technology
Rendering: Signs, Things, Places
Introduction to the Enterprise Design Framework
Download a Introduction to the Enterprise Design Framework from eda.c (all rights reserved).
What is an enterprise?
The idea of the enterprise as subject to design work is following a basic premise: that the key challenges companies and other organizations face are best tackled by addressing them in a holistic and coherent fashion. In this context, an enterprise can be seen as a purposeful endeavor, an idea shared by the various people involved, and a set of identities, architectures and experiences to be designed.